Returns & Exchanges Policy

14-Day Return Policy

You have a 14-day window from the date of purchase to request a store credit for any unopened or unused item. To be eligible, the product must remain in its original condition and packaging. Unless the product is defective, you are responsible for covering any shipping fees associated with returns & exchanges.

Defective or Damaged Products

All customers are encouraged to inspect their order immediately after receiving the order. Should you encounter any issues with your defective or damaged product, please get in touch with us immediately. We will accept returns on defective or damaged products up to 4 days after receiving your purchased order.

How to Initiate a Product Return

If you wish to initiate a return for your entire order or a specific product within it, you have several options to contact us. Once we confirm your return request, you will be advised on how to return your order. You can send the item to the following address below via mail. Please remember to enclose a copy of your order receipt in the package to ensure proper identification.

Serious Supplements
103 King Street West
Chatham, ON N7M 1E2
Canada

Call us at 519-350-3875
Email us at contact@serioussupplements.ca